Customer Service

International Shipping Options

Tennis Warehouse currently offers six shipping services. Priority Mail International, Priority Mail Express International, FedEx International Economy, FedEx International Priority, UPS Worldwide Express and World Mail.

Priority Mail International:

Available for orders under $150 and under 10lbs. Generally takes 2-4 weeks to arrive. Unfortunately there is no tracking information available for this shipping option.

Priority Mail Express International:

Available for orders with a value lower than $200 USD. Deliveries take 1-2 weeks. Priority Mail Express International offers a tracking system via the United States Postal Service web site www.usps.com. The information offered is very limited. However, it does show when your package arrives in your locale, which is helpful for estimating delivery times.

**Priority Mail Express International is the only option available to Russia and Mexico, and transit times can be up to 4 weeks. These orders can have a value higher than $200. Due to size restrictions enforced by Priority Mail Express International, your order may be split to adhere to their policy. In such cases Tennis Warehouse reserves the right to charge for additional shipping costs.

Federal Express International Economy:

Only available for orders to Australia, New Zealand, and Brazil. Deliveries take 5-7 business days. FedEx offers a comprehensive tracking system via their website www.fedex.com.

Federal Express International Priority:

Only available for orders to Australia, New Zealand, and Brazil. Deliveries are guaranteed in 2-5 business days. FedEx offers a comprehensive tracking system via their website www.fedex.com.

** FedEx Surcharge Information: An Extended Area Surcharge may apply to shipments to specific International destinations. A listing of applicable destinations is available at www.fedex.com.

UPS Worldwide Express:

Available for all International orders. Deliveries take 2-5 business days. UPS offers a comprehensive tracking system via their website www.ups.com.

World Mail:

Available for orders weighing under 2 pounds with a value less than $75 USD (excludes racquets, bags, and shoes). Generally takes 4-6 weeks to arrive. Packages are picked up from Tennis Warehouse by UPS and delivered via the local postal system in the destination country. Unfortunately, there is no tracking information available for this shipping option.

Import Taxes:

There are no U.S. taxes; however, you will be responsible for any additional customs, handling fees, duties and/or taxes. Because each country is different, and these fees change often, we cannot provide an estimate of these charges. We recommend contacting your local post/customs office to receive more information.