Customer Service

Ordering & Miscellaneous Information

Tennis Warehouse has always guaranteed you the lowest prices. Now we've written special features into our warehouse software to ensure that the items we ship to you are exactly what you ordered. Increased order accuracy is one more reason to make Tennis Warehouse your choice for buying tennis equipment. We also offer guaranteed lowest price, guaranteed accurate orders, fast shipping (usually same day), and fully authorized warranty coverage. Details

Tennis Warehouse is an authorized dealer for every product we sell. We fully honor every manufacturer's warranty. See our Returns page for more information on warranty items.

Orders received Monday through Friday before 2:00 pm EST (11:00 am PST) ship that same day. Orders received Monday through Friday after 2:00 pm EST (11:00 am) ship the next business day.

Orders may be placed by phone:

  • Monday through Thursday from 9:00 am to 11:00 pm EST (6:00 am to 8 pm PST)
  • Friday from 9:00 am to 9:00 pm EST (6:00 am to 6:00 pm PST)
  • Saturday and Sunday from 11:00 am to 8:30 pm EST (8:00 am to 5:30 pm PST)

We accept Visa, MasterCard, Discover, American Express and PayPal. Within the United States you can also send a check, money order, wire transfer, or pay by C.O.D. ($6.00 charge imposed by UPS for C.O.D. orders).

Shipping Methods and Charges

  • Continental U.S. Customers - Our shipping charge is a flat rate of $5.95 for all UPS ground (tennis ball cases are $5.95/case).
  • Next Day Air and 2nd Day Air delivery charges depend on the weight and final destination. We can also ship orders via the US Postal Service, Federal Express or Golden State Overnight (CA only). Saturday delivery is available upon request. Please call for rates.
  • International Customers - Please read the International Ordering Information section. Questions regarding international orders should be directed to International Customer Service.

Thanks again for visiting our Web page. We welcome your feedback. If you have any questions or comments, please write: Tennis Warehouse, 181 Suburban Road, San Luis Obispo, CA, 93401, U.S.A.; call: Toll Free Telephone (U.S.): 1-800-8-TENNIS (1-800-883-6647) / Direct Dial Voice : 805-781-6464 / Direct Dial FAX : 805-781-6476 ) or send us an email at

Guaranteed Accurate Orders
Merriam Webster Dictionary defines guarantee as 'an agreement by which one person or company undertakes to secure another in the possession or enjoyment of something.' As always, our primary goal is to make sure our services secure the confidence and trust of all Tennis Warehouse consumers. Part of that security includes special guarantees that, once again, set Tennis Warehouse apart as the industry leader in customer satisfaction. As a confirmation to our customers, we've put these services or "agreements" in writing. We hope you'll take a minute to read the following guarantees. With a clear understanding of them, we think you'll find Tennis Warehouse the easy choice for all your tennis equipment needs: guaranteed lowest prices, guaranteed accurate orders, fast shipping (usually same day), fully authorized warranty coverage.

GUARANTEED LOWEST PRICES: Simply put, if you find a lower price, on any product we stock, we will match it. We owe our success to you, our customers, and we know that price is a critical concern. Our goal is to eliminate this concern by assuring you that by choosing Tennis Warehouse you're getting the lowest prices anywhere. We routinely scan our competitors to assure that our prices can't be beat. As should be expected, there are some common sense boundaries that apply.

  • We must be able to verify the lower price.
  • Lower prices that cannot be confirmed will not be honored.
  • We reserve the right to confirm lower prices before any final Tennis Warehouse sale.
  • The source of a lower price must come from an authorized dealer within the United States of the product in question (i.e.: authorized Prince or Wilson dealer).

GUARANTEED ACCURATE ORDERS: With new special features written into our warehouse software, Tennis Warehouse continues its valued tradition and reputation for utilizing the best in technology. This service guarantees that the item(s) shipped to you is exactly what was ordered. If the product(s), as entered into our computers, is not what's shipped to you, we'll promptly correct the problem and refund 20% of the price of any incorrect items up to $20.

  • Miscommunications, misunderstandings or data entry errors are not covered under this guarantee.
  • Orders can be confirmed via phone, e-mail or fax.
  • We will take all reasonable steps to correct any other problems.
  • The guarantee does not cover delays resulting from back orders or package delivery problems (UPS, Post Office, etc).
  • Any incorrect items will need to be returned prior to the guarantee refund.

However defined, we hope this guarantee will add to the enjoyment and ease of your Tennis Warehouse mail order experience!

Quality: We are a certified dealer for the products we sell and many manufacturers have guarantees of their own. For more information, you're welcome to visit our section concerning returns and warranty coverage.

Shipping: As always, we guarantee one low shipping price for UPS Ground shipments in the continental U.S. ($5.95, unlimited orders!). We also guarantee UPS 2nd Day (2 business days) and Next Day Air shipments arrive on time or the shipping cost is refunded. See shipping for more details.

Choosing Tennis Warehouse:We hope these services, combined with our product knowledge and experience, help secure your trust and confidence in letting Tennis Warehouse be your tennis equipment supplier. Thanks for visiting our web page. We welcome your feedback. If you have any questions or comments please feel free to call, write or e-mail.