Customer Service

Warranties

Please review the information below regarding product warranties.

Racquets

  • All racquets purchased as new come with a one-year warranty against defect.
  • If deemed defective, a replacement will be issued immediately. The racquet will be strung with the originally purchased string.
  • If original racquet is no longer available, you will be contacted to choose a new racquet. New racquet must be within same brand.
  • If the racquet is not replaced, it will be returned to you along with an explanation.
What Racquets Qualify for Warranty Replacement

Outsole Durability Guarantee

  • Product description must state shoe has an outsole durability guarantee.
  • Return qualifying shoes to Tennis Warehouse for replacement (except adidas, whose warranty information you will find below).
  • Sole warranties are a one-time replacement.
  • In the event the purchased shoe is no longer available, a shoe of equal or greater value within the same brand will be substituted. (These shoes will not come with an outsole warranty.)
  • Warranty only covers the rubber outsole of the shoe. Damage to the toe-guard, or upper of the shoe does not qualify for the warranty replacement.
  • Shoe must be completely worn past the outsole and into the midsole or insole of the shoe.
  • Warranty is void if the shoe is abused or mishandled.

adidas Sole Warranty Procedure:
This adidas Six-Month Outsole Guarantee covers eligible Barricade tennis shoes if the outsole wears out within six months of the date of purchase. We reserve the right in our sole discretion to determine whether the outsole is worn out. This offer is good for only one replacement pair per purchase and is valid in the continental United States only. Team purchases, Barricade Team, Barricade Court and Kids Barricade shoes are not eligible for this replacement guarantee.

Please ship:

  • your eligible Barricade tennis shoes
  • your original receipt
  • and your completed Barricade claim form to:

adidas 6-Month Guarantee
495 Cedar Crest Road
Spartanburg, SC 29301

Unfortunately, shoes not accompanied by the original receipt are not eligible for replacement. We cannot assume responsibility for lost shipments, please retain your return tracking # for your reference. Please allow 2-3 weeks for delivery. Barricades will be shipped via UPS Ground service.

What Qualifies for Warranty