Tennis Warehouse International Ordering information
Frequently Asked Ordering Questions
What can I order?
You may order all items (except Nike, Babolat, Head, Wilson, Asics, Lacoste, Prince, Thorlo socks, Tecnifibre, tennis balls, ball machines and stringing machines) shown on our online catalogue. If you would like to order an item that is not found on our website please email our friendly sales staff for price and availability.
How can I order?
You may order via our secure online ordering system or you may send your order request via email or fax. Our Customer Service Department is open for phone orders 7 days a week. You may call Monday through Thursday between 6am PST and 8pm PST; Friday between 6am PST and 6pm PST; Saturday and Sunday between 9am PST and 5:30pm PST. If you would like to place a phone order please call our local telephone number +805 781 6464.
How can I pay?
You may pay with Mastercard, Visa, Discover, American Express, or PayPal. We also accept International Money Orders (in US funds) and Wire Transfers. Please contact our International Department for more details regarding International Money Orders and Wire Transfer payments. Please note that Tennis Warehouse may require additional information from you before we can process your order.
What happens if I dont receive my package?
All of our international shipments are covered by insurance that guarantees that Tennis Warehouse will replace packages that are lost or damaged during transit.
What if something doesnt fit or I change my mind?
You are welcome to return or exchange any items purchased from Tennis Warehouse. The products must be returned in the same condition they were received in. Clothing must be unworn and in the original packaging. Shoes must be unworn and in the original box. Tennis racquets must be unplayed with the plastic wrap on the handle intact. Tennis Warehouse will refund the product cost only. All shipping fees and taxes incurred will be your responsibility.
Will I have to pay any taxes or import duties?
There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.
Who is responsible for import fees, duties, and other charges?
You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. Tennis Warehouse strongly suggests that you check with your local government agency to determine the extent of such charges prior to purchase. Tennis Warehouse cannot issue credit in cases where packages are not delivered due to non-payment of fees.
What happens if I refuse or abandon my order?
Tennis Warehouse cannot issue credit for international packages which are refused or abandoned. You will also be charged for any unpaid customs, duties, and/or taxes, as well as return shipping costs.
Are there any ship to prohibitions?
Please be informed that your designated ship to address must reflect the address of the ultimate end-user. Tennis Warehouse will not process any order which specifies an address of a freight forwarder, warehouse, distribution center, airport or hotel. If it is necessary, Tennis Warehouse will ship to the above locations, however, once tracking shows the package was delivered Tennis Warehouse will no longer be responsible and credit cannot be given.