Customer Service

International Ordering Information

Frequently Asked Ordering Questions

How can I order?

There are two ways to place an international order. First, you may order via our secure online ordering system, an email confirmation will be sent to your personal mail account within 24 hours. Please note that Tennis Warehouse may require additional information from you before we can process your order.

Alternately, you may send your order request via email to info@tennis-warehouse.com. We will reply as soon as possible, but there may be a delay, due to time differences. Our Customer Service Department is open for phone orders Monday through Friday between 7:30 am ET and 11:00 pm ET, and Saturdays and Sundays from 11:00 am ET to 8:00 pm ET. If you would like to place a phone order, please call our local telephone number +1 805 781 6464.

How can I pay?

Tennis Warehouse accepts payment by credit card (MasterCard, Visa, Discover and American Express), PayPal and wire transfer. All orders are processed in USD currency. If a credit card is used for the purchase, the issuing credit card company will bill the charge in your local currency at the current exchange rate.

In an effort to protect the security of our customers, authorization information may be required for international purchases. The authorization process is required for first-time payments, but subsequent orders using the same payment method are not subject to the authorization process. Any and all requested information will be included in the confirmation email you will receive within 1 business day of completing your purchase. International orders awaiting information can be held up to 5 days. Please reply to any requests at your earliest convenience to avoid processing delays or cancellation of the order.

What if something doesn’t fit or I change my mind?

You are welcome to return or exchange any items purchased from Tennis Warehouse. The products must be returned in the same condition they were received. Clothing must be unworn and in the original packaging. Shoes must be unworn and in the original manufacturer's box. Tennis Warehouse will refund the product cost only; shipping and customs fees are not refundable. Any customs duties and fees incurred by Tennis Warehouse when the package re-enters the United States will be deducted from your total refund.

Will I have to pay any taxes or import duties?

There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Tennis Warehouse strongly suggests that you check with your local customs office to determine the extent of such charges prior to purchase.

If any international order is refused upon delivery for any reason, all customs and duty charges will be billed to you by Tennis Warehouse. Once a package enters your country, these charges are not reversible whether the package is delivered to you or not.

Tennis Warehouse will not issue credit in cases where packages are not delivered due to non-payment of fees, refusal or abandonment.

Do you ship all products internationally?

Due to some manufacturer policies, we are unable to ship certain products outside the United States. If this is the case, customers will be notified via email. If you need additional assistance, please email us at info@tennis-warehouse.com or call us at +805 781 6464.

Brands with limitations include: Nike, Asics, Thorlo, Wilson, Babolat, Prince, Yonex, Head, Tecnifibre and Lacoste.

Delivery Limitations

Tennis Warehouse reserves the right to prohibit shipment to any international or United States address that has a history of fraudulent orders or customs and delivery issues. If delivery to a hotel is requested, Tennis Warehouse will require the customer to assume all liability for the package upon proof of delivery. This will be requested in the order confirmation email. Tennis Warehouse will not be responsible for lost or stolen packages. Once your order has shipped, it is not eligible for cancellation. Abandoned packages are not eligible for retrieval.