Tennis Warehouse Team FAQ

1. How do I place an order?

To place a team order, please call the Team Department at 1-888-466-1188, or email us directly at: team@tennis-warehouse.com. A team representative will be able to get you started with an order, and can assist you with any questions you may have regarding team discounts.

2. What methods of payment can I use?

We accept Visa, MasterCard, American Express, and Discover cards. We also accept purchase orders, checks, and wire transfer. At this time, we do not accept Cash on Delivery (COD) as a method of payment.

3. How do I pay with a purchase order?

Schools, colleges, and government agencies are the only customers who may pay with purchase orders. Before we are able to ship your order, we must receive a PDF copy of a signed purchase order from the school. Purchase orders should be on the school or district letterhead and include a PO number, authorized signature, billing and shipping address, and the available dollar amount.

4. What is the team discount?

The team discount is for high school and collegiate teams. Please contact the Team Department to see if you qualify for discounts. We offer deals on apparel, shoes, bags, and qualifying accessories. We do not give discounts on liquidation items, tennis balls, ball machines, or stringing machines. Discounts vary by item.

5. How are cases of tennis balls shipped?

Tennis balls must always be sent UPS Ground. Each case of balls will have a $5.95 shipping charge. However, larger quantity orders can be shipped directly from the manufacturer with no shipping charges. Qualifying quantities will vary based on brand. Please contact the Team Department for more information regarding qualifying quantities. The tennis balls will be sent via UPS Ground from the manufacturer and take approximately five to ten business days. These can only be purchased by and delivered to schools.

6. What are your shipping costs?

With the exception of cases of tennis balls, we offer free shipping on orders over $50. Offer valid in the contiguous U.S. only.

7. Does Tennis Warehouse customize uniforms?

We offer a number of customization methods and stock logos for team uniforms. Please see our Embroidery, Heat Seal, or Screen Printing pages for more information. If you choose to create your own custom design, there is a one time set up fee of $50 per logo in addition to the regular customization fees. All customization orders must have a minimum of six items, and must be placed on a single order.

8. Can I return or exchange my team uniform?

Tennis Warehouse will take back items that are defective for 30 days after the invoice date. Apparel can be returned for a full refund or exchange if it is in brand-new condition. The original tags and packaging must be intact. Items returned from a bulk order will be credited back to whoever originally purchased the items. Embroidered and screen-printed items are non-returnable. For any other team-related inquiries, don't hesitate to get in touch with the Team Department at 1-888-466-1188 or by email at team@tennis-warehouse.com. For non-team inquiries, please get in touch with the customer service line at 1-800-883-6647 or email info@tennis-warehouse.com.

9. What if I want to use a Purchase Order using my tax exempt status?

Your exemption status can be established online but the Purchase Order will need to be sent to the Team Department at team@tennis-warehouse.com to place the order and for processing.

League Team FAQ

1. How do I place an order?

2. How can my league team place an order for uniforms?

The team captain will need to register by submitting a roster through our website. Once the team is registered, each player will qualify for the team discount. This will allow each player to pay individually and have items shipped directly to themselves. Their orders can be placed online, over the phone, or via email.

3. What methods of payment can I use?

We accept Visa, MasterCard, American Express, and Discover cards. We also accept checks and wire transfer. At this time, we do not accept Cash on Delivery (COD) as a method of payment.

4. What is the team discount?

The team discount is for any tennis team that participates in organized play, such as USTA, inter-club, or local recreational teams. Please contact the Team Department to see if you qualify for discounts. We offer deals on apparel, shoes, bags, and qualifying accessories. We do not give discounts on liquidation items, tennis balls, ball machines, or stringing machines. Discounts vary by item.

5. What are your shipping costs?

We offer FREE 2-Day shipping on orders over $50. Offer valid in the contiguous U.S. only. Click here for more details on this offer. UPS Ground Shipping is $5.95 on team orders and will take two to five business days to arrive. Another option is Overnight Shipping, pricing varies based on delivery location and weight of package. Orders must have an actual or dimensional weight of 12 lbs. or less.