Frequently Asked Questions
How much does it cost?
The only cost you will incur is the UPS charge for shipping the demo racquet(s) to you and back to Tennis Warehouse. Enter your zip code while you're adding demos to your shopping cart to see your shipping charges, ranging from as little as $10.00 for one racquet to $20 for four racquets (depending on distance).
Note: You may demo a maximum of four (4) racquets at one time.
Note: All additional product included with a demo order over 1lb will be placed on a separate order, and additional shipping charges may apply.
Note: Gift cards may not be used towards demo orders. Only a valid credit card can be used to pay for the shipping fee.
How long does it take to get the demos & how long can I keep them?
It takes two days from the day we ship the demos for the racquets to reach you. You get to keep them for up to one week. If you receive them on a Monday then you have to ship them back to us the following Monday. If you receive them on Tuesday then you return them the following Tuesday, and so on.
Note: Because demos may need servicing (stringing, gripping, etc.) prior to being shipped out, demo orders are not guaranteed to ship in the same time frame as new product purchases. Demo racquets may show in stock on your order but they may not be ready to ship immediately. Delays are only occasional and are typically no longer than one to two days.
How do I return the demos to Tennis Warehouse?
We provide you with a pre-paid UPS return label that you place over the existing label on the box you receive the demos in and take it to any staffed UPS station, or give it to any UPS driver. Click here to find the nearest staffed UPS station. You won't be charged any additional fees when you return the demos through UPS with the pre-paid return label.
Note: Be sure to ONLY use the provided demo UPS return shipping label for returning demos as this will guarantee insurance, tracking and proper return for demos. Customers are responsible for providing a tracking number if returned by another shipping method.
What if I forget to return them?
We want as many people as possible to have a chance to demo these racquets so it's important that they're returned to us on time. If you ship them late, there is a late fee of $2.50 per racquet, per day. If you're more than 7 days late and we are unable to reach you, we will charge your credit card for the full price of the racquets.
How do I begin?
Use the navigation bars at the top of this page or the manufacturer links at the bottom of this page to find the racquet you want to demo. Click on the "Demo" link and then just follow the directions that appear on each page. You'll be able to add more demos to your order, and keep track of your shipping charges.
Note: There is a limit of four (4) racquets per demo order.