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- How do I place an order?
To place a team order, call our direct line at 1-888-466-1188 to speak with a team representative who will be able to assist with any questions you may have regarding team discounts and getting an order started.
- How can my league team place an order for uniforms?
Once your team has selected the line from which you would like to order, have your team captain contact a team representative. To register, you must provide us with your official team name, your captain's name, the number of players ordering uniforms, and which clothing group your team has selected. Once your team has been registered, your players can place orders through the Team Department individually by calling 888-466-1188 and providing us with their team name.
- What methods of payment can I use?
We accept the following credit cards: Visa, Mastercard, American Express, and Discover Card. We also accept checks, wire transfer, and purchase orders (from schools only). At this time, we do not accept Cash on Delivery (COD) as a method of payment for team orders.
- How do I pay with a purchase order?
Schools, colleges, school academies (not tennis camps), and government agencies are the only customers who may pay with Net 30 terms. Before we are able to send out your order, we must have the coach's authorization, the school's billing information, and a faxed copy of the signed purchase order with purchase order number on it.
- What is the team discount?
The team discount is for school teams, USTA league teams, and other organizations that are placing large orders. Please contact the team department to see if you qualify for team discounts. We offer discounts on shoes, apparel, bags, strings and grips. We do not give discounts on racquets, liquidation items, junior apparel, tennis balls, or stringing machines. The discounts vary depending on the item and the quantities ordered.
- How are cases of tennis balls shipped?
Tennis balls must always be sent UPS Ground. Each case of balls will have a $5.95 shipping charge. However, if you order six or more cases of Dunlop or ten or more cases of Wilson or Penn, we will have the cases of tennis balls drop shipped from the manufacturer. The tennis balls will be sent via UPS Ground from the manufacturer and take approximately five to ten business days.
- What are your shipping costs?
Currently there is a special for FREE 2-Day shipping on orders over $75. Offer valid in the contiguous U.S. only. Click here for more details on this offer. UPS Ground Shipping is $5.95 per 15 pounds and takes approximately three to five business days to arrive. Another option is Overnight Shipping, pricing varies based on delivery location and weight of package.
- Does Tennis Warehouse customize uniforms?
We offer digitized logos and custom embroidery for team uniforms. There are seven design options to choose from online. Please see our embroidery page for more information. If you choose to create your own design, there is a one time set up fee of $50 per logo. All embroidery orders must have a minimum of six items. (This applies to re-orders as well.)
We also screen-print cotton garments such as t-shirts and sweatshirts. These items are great for fundraisers, practice matches, and tennis camps. You can choose from ten pre-designed logos or work with us to create a customized logo. For more information about screen-printing, go to our Screen-printing page.
- Can I return or exchange my team uniform?
Tennis Warehouse will take back items that are defective for 30 days after the invoice date. Apparel can be returned for full refund or exchange if it is in brand-new condition. The original tags and packaging must be intact. Items returned from a bulk order will be given credit back to whoever originally purchased the items. Embroidered and screen printed items are non-returnable.
Please contact the Team Department at Tennis Warehouse for any further questions you may have 888-466-1188 or by email team@tennis-warehouse.com.
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