Click the button below or email firstname.lastname@example.org to contribute your experiences with this product. Although not necessary, it's interesting to have a first name, city, state and country (no email addresses will be used). Any information submitted becomes the property of Tennis Warehouse.
Please include any relevant information such as skill level and style of play.
Comments: Poor customer service from Lobster. I called the company in order to return a remote control for
repair. I could not speak to a technician. I called 10 minutes before closing time and I was told to call the next day. Four
calls later, I got in touch with a technician for customer service.
From: Charlie, 5/15
Comments: Don't expect honesty or service from Lobster if you have machine problems! I ordered the
with the iPhone remote app. The app has never worked correctly or consistently. When it does decide to work you have to
within a couple of feet of the machine. I'm at a loss about what to do because of the such poor service and outright lies
received from the company. If you decide to order the machine, order it from vendor and not directly from the company. If
order from a vendor like Amazon or elsewhere at least you'll have a "go between" and someone that might help you resolve
problems. Lobster could care less once you have the machine. Also, you'll save freight costs since the vendors can't
machine they normally ship for free. I needed the machine in a hurry and bought directly from Lobster...a huge mistake
me an extra $250 for freight. I called the company on Monday and was "guaranteed" the machine would ship that day or
I'd have it by the end of the week for a tennis tournament we were sponsoring. For me, the extra $250 was worth it to
machine was there prior to the tournament and I told the salesman that. I was told over and over again that wouldn't be a
problem. When it didn't arrive, I called the company numerous times and got the run-around (it would be there the next
was in transit, it was being delivered separately, it was lost, it was diverted to Dallas, etc.). It took over two weeks to arrive
the tournament) and Manny told me because of the screw-up, they would refund my freight cost. That was in July, it's
and, the check is always in the mail. Knowing what I know I would seriously look at other machines. If you do order a
order from someone like Tennis Warehouse and never directly from the factory!
From: David, 12/14
Comments: I agree with the post from Anon in 2012. The remote (keyfob) does not work very well and hardly
the money. I disagree with the post from 6/14 that you need it as anyone who truly understands how to use the ball
doesn't need it. I've owned over 7 different ball machines and trained almost exclusively on one during my
and they are invaluable training tools. This Lobster Elite 3 is one of the most reliable machines I've owned. As the Anon
points out, it is easy to access the inside of machine to vacuum out and/or make repairs or replacements and I've replaced
battery and the wheels myself with no problem whatsoever (battery from Batteries Plus and new wheels purchased from
Hardware) and I've had nothing but excellent customer service as well when I've encountered some problems. I've had my
for close to 7 years now and I would also give it 9 out of 10 stars. My kids love it! In closing, I would add that one addition
al item that is worth the extra money is the quick/fast charger. Spend a little extra and get it as it will get your machine
the court quicker! Oh, for what its worth stay away from Tretorn balls unless you are a glutton for punishment like elbow,
wrist,shoulder, rotator cuff injuries! In closing: good job Lobster and happy hitting everyone!
From: Dave, 9/14
Comments: After wading through the reviews on-line (few were very recent) I thought it might help someone in
buying process to provide an up-to-date review of the Lobster Elite. I've played tennis all my life but my wife is a beginner.
both of us, the Lobster has been a much welcome addition, providing far more positive assistance for our widely different
play than we could have imagined. First, I have had no problems with charging or battery life. Yes, I saw reports to the
but I have not experienced anything but good results (and I have only the basic charger). Second, you need the remote.
who says otherwise is a fool for punishment. Again, contrary to some criticism, it works just fine from baseline to baseline.
can alter the setup on the fly. Third, buy Tretorn balls. They are worth the additional expense in performance and durability.
Fourth, the construction seems quite sturdy from the handles on down.
However, there are some small things you need to know and perhaps Lobster might address them in future models.
First, when you get the unit, the outsourced basic charger only comes with simple information on its use. It took me awhile
figure out where the on/off switch was for the ball machine itself. It is underneath the rear edge in a very difficult spot to
access. Don't quite understand what the designers were thinking. Second, while your wife may be able to hoist the
machine into a
car trunk, my wife is petite and this isn't going to be something she can do on her own. Making matters more difficult, there
no true handles molded into the machine for lifting. For me, it's fairly awkward to lift, but not overly so. But every time I put
my truck I take an extra second to remember to lift with my legs. Overall, we love this machine and feel it may be one of
investments we've made for both our games, not to mention it's just plain fun.
From: Mike, 6/14
Comments: I have a major problem with the machine turning off on its own after feeding 8-10 balls. It costs
much to send back all the way to California for repairs. I was told I needed a new battery, so I put a new one in and it still
down on its own. There tech-support wasn't much help either. They were going to call back with tips and never did!!
From: Ron, 7/12
Comments: I've had my Lobster elite now for over 6 years. They are invaluable for lessons/drilling as
well. The remote control is not worth the $$. It works only 1/2 the time and never from baseline to baseline distance.
I've replaced the battery several times and even replaced the remote unit itself (which Lobster sent at no charge). This
company has excellent customer service and followup. The machine itself is amazing. It will kick out slice and topspin
that only 4.5+ players can produce. The 2 line feature is weak, however, I "get" what they were after in designing it into
this model. Access to the electronics, motors and guts of the machine is easy making it a simple task to vacuum out
ball fuzz and wheel dirt, or address loose/broken wires or contacts. To improve range/performance of the remote unit
(located inside machine) I drilled a very small hole in side of machine and pulled the remote antenna through so it
sticks out the side of the machine. It did give me a little more reliability and range with the key fob remote control. It
will make you warranty void though. I work on my own stuff so the warranty mattered not to me. One last thing: Don't
expect ANY trade-in value to get a new machine. Lobster will CRUSH you on that. I will eventually buy a newer model of
Lobster and donate this elite to a high school/junior program. All in all I would give this machine 4 out of 5 stars.
From: Anon, 4/12
Comments: I have had my Lobster 3 for almost 2 years now (next month)! I was unhappy at the
beginning because the remote didn't work, but I survived with no remote! With all the rest I was very happy until now,
because I have a real problem with the electric "thing"(where it is transforming the power into speed) that is making the
balls move! Please, someone tell me what is the name of that part, so that I can order it! Thank you!
From: Angela, Bucharest, Romania 04/10 (Angela, we do not stock electrical replacement parts but you can contact Lobster directly at 1-800-210-5992 with your model number and they will surely be able to help you.)
Comments: I believe this is the best way to improve strokes. You can keep adjusting your strokes until
you get it right. It's a great tool to improve timing as well. Within 2 days of using Elite 3, I already noticed significant
improvement. Very time efficient.
My wife and I are at about the same level. It's really hard to improve unless we play against better players. Well, this
machine is that (much) better player.
I guess you get the best possible result if you use this machine and get some coaching as well. A good coach can really
point you in the right direction and that can make a big difference. I probably won't improve much if I hit 1000 balls
the wrong way every day.
I chose Elite 3 over Freedom because I imagine the machine won't do me any good at all if it cannot produce spin.
I chose Elite 3 over Elite 1 and 2 because of the two-line function. I use the two-line function to practice alternate
forehand and backhand, and movement.
From: Anon, 08/09
Comments: I received this machine as a gift for my sons an 11 & 6 year olds. The machine features are
very good. It was very unfortunate that I got the machine just before they came with a new model. Basically the same
machine but improved electronics. I tried to get an upgrade for this machine, but the customer service for Lobster is
non-existent... When they finally answered they were offering the new machine (turning over the recently
acquired machine) at a loss of close to $800.00.
The construction of the machine is not great. The handle is very flimsy, the rubber portions on the bottom of the
machine came off after a few uses. The inside of the machine was not well screwed and the machine became faulty
within perhaps 8 hours of use. I disassemble the machine and put it back together again, taking care of the nuts and
bolts and it works very well.
The variations are good (not great) the sweep is not the best but acceptable. Spin generation is very good (no under-
spin). Learning to place the machine on the court to maximize the potential only takes a couple of attempts. Speed is
very good and combined with the spin can be more than challenging.
The machine cannot serve to you, but not many machines can. This is not a big negative for the price paid. The
battery on the machine is a life saver and makes for some of the shortcomings of the machine. The machine can allow
you to use the machine for good 6-8 hours. I purchased the machine with the fast charger and it makes a difference if
you are on the run and want to charge your machine fast. I also have the remote control that only has 2 functions: feed
and sweep. Although there are other machines with more advanced controls (such as the new model) this control has
good range and does enough for me.
Carrying the machine is not a great problem as the handle folds and allows you to fit the machine in any car (including
my roadster). The machine itself if not very heavy but a bit uncomfortable for a lady (such as my wife) to take in and
out of the car, as there is no clear way but to hug it in order to handle it.
From: Charlie, Panama, Rep. of Panama 06/09
Comments: Great machine when itís working properly. I love this machine it does everything you could
ask it to do and does it well. Very consistent, no ball jams, good ball speed and spins. However, its extremely delicate
and it keeps malfunctioning on me. I've had to ship it back for repairs several times, which is a real hassle. The other
complaint that I have is that it lacks a good means by which to lift it such as a comfortable handle.
From: Obi, New York, NY, USA, 11/08
Comments: I love this ball machine. After using it for just a few weeks, everyone on my doubles team
could see my improvement. I have now had my Lobster for almost a year and still enjoy all the features and versatility.
It is so easy to transport. It is a little heavy, so I try to enlist help getting it in and out of my suv.
From: Sherri, Tracy, CA, USA, 05/07