Babolat PLAY Pure Drive Racquets Customer feedback

Click the button below or email to contribute your experiences with this product. Although not necessary, it's interesting to have a first name, city, state and country (no email addresses will be used). Any information submitted becomes the property of Tennis Warehouse.

Please include any relevant information such as string type and tension, skill level and style of play.

Comments: I've had the racquet for 2 months now and it syncs fine with my iPhone. I have found that like another reviewer, it does not record overheads. I think this will impede "progressing to the next level." I think the racquet concept is great and I hope Babolat continues to improve and invest into it. I would like a better tutorial on how I can use it better to my advantage. My most positive realizations are that I'm hitting flat most of the time -- even when I think I'm hitting topspin. Also, I've seen that I don't vary the types of shots (spins) I'm hitting. Some of the other data is interesting if not yet useful. I bought the racquet with the chip cheaper than I could get it without it so it was a no-brainer. I do like the racquet overall very much. I have been sold on Babolat for several years now.
From: MArk, 7/16

Comments: The Bluetooth connects to my phone, but when I hit the racquet button on my app it says synchronizing, but ends up turning the racquet off.
From: Austin, 7/16

Comments: I'm extremely disappointed with this racquet. I just got it, and it will not pair with my phone at all. I tried to exchange it and was told that it would happen quickly (within a week). Little did I know. First it was stuck in "returns" for a week and a half, then I was told that since it would pair with the phones that TW has, the racquet is not defective so I could return it for 75% credit. So I have a new racquet that doesn't work correctly that is now worth 75% of what I paid for it. I can understand the policy for regular racquets, but this racquet contains electronics, and finicky electronics at that. Three weeks later, I have the same racquet that still doesn't pair with my phone, and that won't transfer data manually. Had I known I'd be in the same place I started 3 weeks later, I would have never sent it in.
From: Dennis, 6/16

Comments: I have had the racquet for about 6 months and it was working completely fine. It synced perfectly, recorded things about accurately. However, within this past 6th month, the charging port began to experience an issue. When I plugged it in for a charge the port in the inside broke off and came out! I can no longer charge it and I have no idea how to put the piece back in to work. If anything, please fix the charging port issue and make it more stable so users will be able to continue using this amazing piece of equipment! Really hope I can acquire a replacement.
From: Marisa, 6/16
Note from TW: Hi Marisa, If you purchased your PLAY racquet from us, please give us a call and we can try and help you out with this issue!

Comments: So far, so good. $200 definitely worth it, although it is a little bit inaccurate and it possesses less functions then the Sony Smart Sensor. It has the same feel as the regular Pure Drive, hope this racquet keeps working for several years.
From: Kevin, 3/16

Comments: I have one and it worked fine for 6 months, but after that problems started. First it was a reduction in shot power, after that it misclassified smashes as serves and at the end it did not sync anymore. Or I can say it syncs with he iPhone or computer but no data comes out. I am exchanging my racquet. Let's see how the new one performs.
From: Joao, 3/16

Comments: Great racquet, great concept, cool and useful features to analyze your games...when it works that is. There are many technical glitches and issues with the data download process both using an iPhone and the USB connection on my Mac. There is clearly data to be downloaded and I get a "Synchronization Done!" message when synchronizing. That being said, when accessing the Babolat Play site to review the data, the downloaded info appears only 75% of the time. Being a technology enthusiast, I'm really disappointed about this product's realiability and about the lack of support from Babolat.
From: Marc-Andre, 1/16
Note from TW: Hi Marc-Andre -- If you need some additional tech support you can give us a call and we can try and help you trouble shoot. Otherwise, just make sure your firmware is completely up to date -- that often can cause some glitches and issues for us!

Comments: I have used this for three months recording about a dozen matches and other practice sessions. Granted, the instructions are really cheap considering the price. However, I found pairing it with my iPhone 5s works every time if you: 1) (While it's on, blue light flashing) press the larger button until it shows that pink/purple color. 2) Go to the settings on your iPhone and go into the Bluetooth area and press the Babolat Play device (manually connecting it), takes a few seconds. 3) When it says connected, go to the Babolat app, and sync. Should it be easier? Of course. (look how much effort the French put into snails, we're Americans, we have [stuff] to do!) But I have been able to do every time since June.
From: Mike, 9/15

Comments: The iPhone app does not work at all and Babolat shows no intention in fixing anything. It's been almost a year since the app was rendered useless... and it is still the same?
From: Bow, 8/15

Comments: The racquet paired for the first 5-7 days and then would not pair with any device. I called Babolat and sent an email -- got no response at all. Now, after a few months, it won't record sessions anymore. I sent an email to Babolat, 24 hours, and nothing. I have tried with my iPhone 6, my iPad and my daughters iPhone 5. Followed various directions including discarding the app and resetting it. So much money for very little results.
From: David, 6/15

Comments: Ok, the racquet and sensor are good (except for the problems with volley, smash, serve, etc.), but the software is very poor. And I don't meen bugs. I mean the value of data that is available on the web. What does average value and max say about a forehand? Almost nothing. There has to be a graph with more data about forehands (and other shots). A graph like a percentage histogram (or distribution of values of power, spin etc.) would help. Would be better if Babolat could write proper software.
From: Jack, 6/15

Comments: Before you splash out on one of these things, please note my experience. I set up the Babolat software on a Macbook Pro as well as downloading the App. Pairing the racquet via Bluetooth is relatively easy, setting up the Mac software is very clunky. Once installed, off I went to record my game. When trying to download to the software it constantly tells you that you need to sync the racquet when you are done. Certain sessions download successfully and are included in the list of sessions, others don't. This is very disappointing particularly when you have a match you specifically want to record, you get home upload the data (which says it has) and then nothing. Same for the App. For some inexplicable reason even though it says the racquet is paired, you still have to manually go into Settings on there iPhone and connect before the dat can be uploaded. Again sporadic success here as some sessions are recorded and others not. All in all it's a good idea which in my case has never worked properly. Result -- abandonment! I don't recommend it.
From: Richard, 6/15

Comments: The sensor does not record the smash/overhead shots. Also, I have not found yet the possibillity to count the ball speed.
From: Thomas, 5/15

Comments: The iphone/smartphone app, which is the main way to use the racquet, is very glitchy, and has been for the entire two years or so that I've used it. Babolat's solution is that every time this happens, you have to delete the app from the phone and reload it. Most recently, it wouldn't let users log in at all, effectively turning this $300 racquet into nothing but a standard racquet with no technology. It keeps trying to "synchronize" every time I turn on the app, giving me a spinning icon that I have to wait to end before I can use the app. Check out the reviews on Apple's app store for this item.
From: Matt, 5/15

Comments: The racquet does not accuracy record "smashes". It seems to record them as "serves." In a practice session we purposely did two volley and an overhead, but it still recorded most of them as serves.
From: Ted, 5/15

Comments: This raquet is for any serious player that has finely tuned their stick, strings, and grip to perfection. The PLAY is like an instant coach and shows you exactly where you're hitting the ball on the string bed and is especially useful when looking at your second serve spin/slice. I bought my first one at launch, it flew out of my hand due to sweat and broke. Babolat replaced the entire raquet including the Babolat VS real gut strings. Playing without this racquet would be like driving somewhere foreign without gps, you're left just guessing. This is why Babolat sets the precedent. Anyone I play without this raquet is immediate at a disadvantage as I check my ball striking between sets.
From: Matthew, 2/15

Comments: I just got this racquet. I synchronized my racquet with my phone and added a few sessions. But today, after 2 good sessions, I couldn't sync anymore, although it appears to sync. Everything seems fine, but i can't find the sessions. (I am a coach, my student played with the racquet.)
From: Gabriel, 1/15

Comments: Works like a charm with a new iPhone 6. Before I had some issues when using an older iPhone and an iPad without a cell. So unless you have a very new cellphone, looks like the best thing may be to upload at home with a USB cable. Also it is important to know that your info goes into an online account that you access from any browser. After getting used to this racquet, I don't want to practice with any other as it would seem like a waste of time -- the data and info that you get from each session is addictive!
From: Jose, 1/15

Comments: Have played with the racquet several times with no problems. I like seeing the info of my game and where exactly I'm hitting the ball on the racquet. The technology is so cool. Thanks Babolat! So far, no problems here!
From: Bill, 12/14

Comments: I have paired my racquet but the app does not see my data? I played twice today, 2 hours each time, but my iPad shows no data. It has my name and stats but no data?
From: Ginger, 11/14

Comments: I purchased the Babolat Play Pure Drive about 6 months ago. It has failed to upload data on several occasions. The bluetooth technology and the App are very unstable and unreliable. For the money I cannot endorse this product.
From: Jim, 11/14

Comments: I finally received my replacement Babolat Play. After 4 hours of playing with it, it went off. I could never bring it to life again. Another one dead and this one in less than 4 hours. Called Babolat and they came up with a few lame excuses and here I am waiting on they're good will to replace this one as well. Never seen nothing like this. Seems like there are some design flaws.
From: Carlos, 9/14

Comments: I love what this racquet can do at times. My husband and I share it and we have used it successfully on more than 20 occasions reassigning it to each other, now this no longer works -- it only gathers and gives data on my husbands account and I have now lost all of my points -- its very irritating playing so carefully practicing the shots and then when it comes to downloading my data it states 100% data downloaded, see session, then there is nothing. My last downloaded data was in August and it has not recorded anything since. Babolat has taken my call and state they will get back to me. It worked just fine when we first had it. I'm a very disappointed person.
From: Karen, 9/14

Comments: I have been playing with Babolat racquets for years. I was very intrigued with the concept of the Pure Drive Play and did lots of research prior to diving in and making the purchase. It plays exaclty like the Pure Drive and I could not tell any difference in weight or feel. As stated in several comments, the racquet inspires you to play, and not just play, but improve your play. I found that I concentrate more on my hits, because I know when I make a mishit, the racquet will record it, and my numbers will go down. It inspires you to do drills to complete each skill set. It encourages you to compete against the Play community which is thousands strong. But as also stated, the racquet is not without faults. After a month of playing daily, and having over 4500 hits on my racquet, the USB receptacle became dislodged. I contacted Babolat and they instructed me to provide the receipt to the point on purchase and I was able to hold on to the broken racquet until my replacement arrived. Unfortunately after a few weeks of waiting for the replacement, I received the wrong grip size. It has since been replaced and Babolot is sending me a few packs of strings to make up for the issue. I am very pleased with the way Babolat handled the situation. With all new products and technology there is some expected growing pains. I use Babolat RMP Blast 17/VS Natural Gut 16 Hybrid strings with the RPM on the mains at 58 and the VS on the crosses at 60. I have great feel and lots of control. My game has vastly improved with the use of this racquet, and of course plenty of lessons. It is nice to be able to sit down with my coach at the end of the session and go over my numbers. If you have the money to spend, I highly recommend this racquet.
From: David, 8/14

Comments: I bought my Pure Drive Play one month ago. After only 9 sessions the racquet went off during a training session -- I thought it was the battery and as I got home put it to charge, at first it refused to light but after insisting a couple of times it finally came up. When the green led lit, I unplugged it from my Mac and tried to turn it on. It refused to come back to life, after a reset it lit up but I couldn't switch it off no matter how many resets I would do to the thing. I saw tiny spots of humidity near the USB plug on the racquet interior. My guess is that some moisture from the suet while I'm playing is in fact infiltrating through the grip in to the racket electronics! I put it to rest on a sunny spot for three days and now it accepts charge and can be switched on and off but the battery still drains during the night. Now the best part -- I contacted Babolat twice and no answer from them!
From: Carlos, 8/14

Comments: It does not pair with my iPod v5!
From: Wayne, 8/14

Comments: Update from my comments on 7/14: I still love the racquet but after 10 recorded sessions I am now unable to upload the data. Just like mentioned by other customers before me, once plugged in (or Bluetooth linked) the software indicates the session has been downloaded but it never appears. I have contacted the seller and will let you know what is being done. Having the statistic is a powerful tool (hence the very high asking price) but it is not worth it if it only works for a few days. The racquet itself is nice and I will buy one without the Play and Connect system if needed.
From: Sebastien, 8/14

Comments: I'm an all around player and I usually play with the Wilson K-factor 90 and BLX 90 but last year, due to a lack of power, I decided to change my racquet. I went onto the Babolat Aeropro Drive. After a year I still found that a few shots are not right. Anyway, as a coach I bought the Babolat Play Pure Drive so my customers can try it and have some data. I had to try it first and I immediately connected with it. It felt fantastic. After a day of coaching I uploaded the data on my Ipad and was amazed with the quality and quantity of information. It highlited things that I already new (I.e. My backhand is faster with more topspin than my forehand) and other than I wasn't sure about. I will now have to test it in competition. My apologies to my customers but this one is mine!
From: Sebastien, 7/14

Comments: I bought the Babolat Play in New York as it isnt available in India. At first, it wouldn't show me any data on my smartphone so I got pretty worried. But once I plugged it into the computer and validated the sessions it worked just fine. I also reinstalled the app on the phone.
From: Anant, 7/14

Comments: I have used the Play Pure Drive for abouth two months now and I really like the feedback you get after each session. This feels pretty much like the future and in 2-3 years, I presume, most racquets will have similar devices connected to their frame. It also gives you a little bit of extra motivation during the match/practice to really focus and get as good data as possible.
From: Henrik, 6/14

Comments: I was on the playtest team for this racquet, so I've been using it since last November. I've been a PD user for 10 years now, so I love the racquet. I've had no problems at all with any of my sessions dating back to November. It's interesting that most of the people that post are the ones with bad experiences. I think it's really helpful to see all of the stats -- how often do I slice my backhand compared to topspin and flat shots. How often do I hit my forehand in comparison to my backhand. What is my power level on each shot. One of my favorite parts of the software is the chart that shows where on the stringbed I hit each shot. Very useful for me. I look forward to seeing my stats after each training session and comparing it to my stats for an actual match.
From: Steve, 5/14

Comments: For about 2 months, I had very little problems at all with this racquet. After contacting Babolat without a response, I sent the racquet back to TW. My issue is that the racquet always seems to be full even though there is no sessions to sync. I can charge the racquet but then when I go to record a session, the racquet blinks rapidly and the LED is a yellow color. I hope that Babolat either fixes or replaces the racquet -- it has been a little over a week since I returned the racquet and I am anxious to hear what the issue is. I am quite disappointed but want to give Babolat a chance to make it right.
From: Jamey, 5/14

Comments: As a 3.0 player that loves technology, I just had to get this racquet. I was having issues with the racquet not transferring the data to my phone, but I'm now thinking it's an issue with my phone, not the racquet. All sessions after have been successfully transferred to my iPod. I was a little nervous about playing such a stiff racquet at first, but by dropping the tension 2 pounds, it's been a pretty comfortable racquet for me. Overall, once I got set up on a different device, I'm loving this stick!
From: Chris, 5/14

Comments: I had a problem with my racquet not recording sessions too. I had to reinstall the Babolat play widget for my Macbook. I also had to delete and reinstall my iPhone app for the Babolat Play. Once I did that, my racket recorded the sessions again.
From: Pek, 5/14

Comments: The software does not work. As Steve, I was able only to upload 2 sessions. After that, when I connect the racquet to my computer, the synchronization seems successful, but no new session appear on my dashboard. The other problems: when trying to sync from android or iOs, a popup is telling me a new firmware is available and needs to be applied from a computer before any synchronization. But the "babolat connect" software is not showing any firmware update! How is it possible to have such unstable software ?
From: Pierre, 5/14

Comments: Yes, this racquet has been nothing but problems for me too. The worst part is Babolat pays no attention. I wrote to them after one of Babolat's staff member offered me a refund, and then they recanted and offered me a package of string. He wrote, "I misunderstood the return policy for our product. I can imagine you are frustrated. It won't change the past, but if you send me your shipping address, I'd like to try and make amends on my end by sending you some string." I wrote to the U.S. offices in Colorado and to the corporate headquarters in Lyon, France. I got no response at all from Babolat.
From: Emily, 5/14

Comments: Purchased in December. To date, in the software I still only have two sessions in January 2014. It acts like it's working, all the little lights properly blink, when it connects to the computer and hit synchronize, it acts like it's doing it with the status bar moving to completion, then nothing. No new session, no new data. It's much worse than throwing $400 away, as if you did that the money is gone and you go on with your life. This version you lose the $400 and keep trying, hitting the manual, trying again, etc. The only perk out of this whole thing is the enjoyment my friends have had watching me relentlessly "giving it another try." Love Tennis Warehouse, but for me this product landed as a dog and a complete waste of money.
From: Steve, 5/14

Comments: After getting a few sessions to synchronize from the racquet to the phone and/or usb/computer, the connection no longer happens. I've tried the racquet reset, to no avail. I have opened a support ticket with Babolat, and here's the really crazy thing, I can no longer use google in chrome to search for a resolution. As an earlier poster wrote, I am also in IT and keenly interested in resolving this issue. Looking forward to demo'ing the new Shot Stats product, I may have made a poor choice buying this racquet.
From: Tod, 4/14

Comments: Got this racquet for my 11 year old daughter who is a Babolat fan. She currently plays with a Pure Drive JR26 French Open. She won a Pure Drive French Open in a raffle so it answered what her next racquet will be when she move up. We've had the Play Pure Drive a few days and the quality is very good. I believe the racquet has a specific sequence to sync data. We have not experienced any problems like the others have mentioned as we follow the recommended sequence. Thus, we've downloaded sessions without any issues. I am impressed with the results and plan on tracking her development over time. Her technique score surprised me with the consistency of her contact area. Before this, I thought she shanked a lot of balls. Realistically, 2 shanks out of 500 hits isn't too bad with 80-83% centered hits. Overall, it's a great training device for those who are looking to analyze their game.
From: Sparky, 3/14

Comments: Two days in a row, the racquet did not upload the data to my mobile phone even though the message said that it had. It was very disappointing. I do not even see appropriate instructions in the FAQ. For the price, I expect a lot more!
From: Oliver, 3/14

Comments: This is my first Babolat racquet, played with Wilson, Prince, Head and Volkl. I've had very few connections issues, nothing to be alarmed of. To me, being able to see my training session stats is wonderful, I can really see progress on whatever stroke I'm working on. The main issue for me was with the racquet itself, it is very stiff and gave me TE and arm pains even though I strung it with Gamma Professional (the softest string I found) at 52 lbs. I'm going to give it a last try with natural gut just after I've been relieve from my arm sourness -- ouch.
From: Jupa, 2/14

Comments: After borrowing this racquet for a week from a friend (who's given up on it completely), it's become clear why there was such a long delay between the promotional launch and the product release -- not to mention the radical feature simplification, of the Babolat PLAY Racquet. It does not work. Not in any reliable, practical way. It's a total sham. This, from a company that usually has superior products, feels like a cynical ploy to recoup their R and D costs. Why else do you release a line of bluetooth racquets that have such glaring functionality and connectivity issues? Sometimes you can upload data to your mobile device, sometimes you can't. Sometimes it will tell you've succeeded doing so just to let you wonder when the data went. How do you say 'gone forever' in French? Once or twice, it honestly seemed like the data it recorded had nothing to do with my hitting session. I don't hit flat balls on either side. So why is it recording flat shots? Don't even get me started about the button controls. Really, how can they sell this for $400?!
From: Morgan, 2/14

Comments: I did not like the racquet at all. It was stiff, flimsy, lacked feel and was way too powerful. The Bluetooth is a pain in the neck and the buttons on the racquet are difficult to use. Wasted money.
From: Anon, 1/14

Comments: First of all, the Pure Drive is a great racquet -- excellent balance of power and control. As for the Play technology I am really enjoying it. Is it 100 % accurate? No, I don't think so but it really motivates me to practice more and work on getting my technique score higher, etc. And I will say when I go practice and feel like I'm hitting with better technique the racquet stats agree. Is it worth an extra $200? Probably not, but if you want to be an early adopter that's the price you pay. I am happy with it, so if you are willing to treat yourself a little I say go for it!
From: Adam, 1/14

Comments: I have been a happy Babolat purchaser through TW for years. First, the good about this racquet. The racquet itself comes around quickly and delivers good power. It is an excellent advance in the Pure Drive family, as cited by the TW reviewers. Now the bad: Do not purchase this racquet until the bugs have been worked out! It is very poorly supported, and the instructional video makes it appear so easy to use, but it is not true.
From: Peter, 1/14

Comments: This is an update of my last experience, which was with the demo. After being delighted with the demo, I bought the racquet and have had nothing but difficulty. Two days in a row, the racquet did not upload the data to my mobile phone even though the message said that it had. It was very disappointing needless to say. I agree with Jerry. For the price, I expect a lot more!
From: Emily, 1/14

Comments: The racquet plays exactly like the regular Pure Drive now that my husband restrung it for me. Don't know why but the string job from TW was tight, I was worried it was the racquet, but it was the strings. I have played with it four times and was able to get data off the racquet from each playing session unlike the prior review. I do have issues if I try to use the cable to connect to the computer and download the data. I just use the bluetooth function on my phone and it seems to work okay. I find it very interesting to see how the racquet thinks I am hitting. I am a 4.0 player and am always told that I hit with a lot of topspin; however the racquet says I really hit far more flat shots. I have used it primarily for practice hitting on the ball machine so far and only one match but it will be interesting to see the stats as I play more matches.
From: G, 12/13

Comments: I had a different experience from the previous reviewer. I was able to download the app on all of my devices. I was able to upload the data for all of my sessions and got some interesting data about my skills and technique. I demoed the racquet during a three-day tennis camp, so I got a lot of use out of it and a ton of information. As a result, I decided to set some goals, e.g. to hit my serves with more pace, to try to hit more of my shots in the sweet-spot., etc. I wish there was a way for the app to record information on volleys. I also wish the information could be given in mph rather than percentage. All in all, if this "computerized" racquet is a hit with recreational players, I see other companies following Babolat's lead in the not so distant future and with a lower price tag.
From: Emily, 12/13

Comments: Unfortunately for Babolat, the software that accompanies the racquet just doesn't appear to be ready for prime time. I have played with the racquet three times as a demo and managed to get it to record data just once. The other times the desktop software told me it was uploading my software and then when I logged into the website there was no data. I immediately went back to the racquet to try to reload the data but was told that the racquet was empty. I am an IT professional and this happened to me twice. Exceptionally disappointing. Expect and deserve more for the price.
From: Jerry, 12/13

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