Click the button below or email firstname.lastname@example.org to contribute your experiences with this product. Although not necessary, it's interesting to have a first name, city, state and country (no email addresses will be used). Any information submitted becomes the property of Tennis Warehouse.
Please include any relevant information such as string type and tension, skill level and style of play.
Comments: I have had the racquet for about 6 months and it was working completely fine. It synced perfectly,
recorded things about accurately. However, within this past 6th month, the charging port began to experience an issue.
When I plugged it in for a charge the port in the inside broke off and came out! I can no longer charge it and I have no idea
how to put the piece back in to work. If anything, please fix the charging port issue and make it more stable so users will
be able to continue using this amazing piece of equipment! Really hope I can acquire a replacement.
From: Marisa, 6/16
Note from TW: Hi Marisa, If you purchased your PLAY racquet from us, please give us a call and we can try and help you out with this issue!
Comments: So far, so good. $200 definitely worth it, although it is a little bit inaccurate and it possesses less
functions then the Sony Smart Sensor. It has the same feel as the regular Pure Drive, hope this racquet keeps working for
From: Kevin, 3/16
Comments: I have one and it worked fine for 6 months, but after that problems started. First it was a reduction
in shot power, after that it misclassified smashes as serves and at the end it did not sync anymore. Or I can say it syncs
with he iPhone or computer but no data comes out. I am exchanging my racquet. Let's see how the new one performs.
From: Joao, 3/16
Comments: Great racquet, great concept, cool and useful features to analyze your games...when it works that
is. There are many technical glitches and issues with the data download process both using an iPhone and the USB
connection on my Mac. There is clearly data to be downloaded and I get a "Synchronization Done!" message when
synchronizing. That being said, when accessing the Babolat Play site to review the data, the downloaded info appears only
75% of the time. Being a technology enthusiast, I'm really disappointed about this product's realiability and about the lack
of support from Babolat.
From: Marc-Andre, 1/16
Note from TW: Hi Marc-Andre -- If you need some additional tech support you can give us a call and we can try and help you trouble shoot. Otherwise, just make sure your firmware is completely up to date -- that often can cause some glitches and issues for us!
Comments: I have used this for three months recording about a dozen matches and other practice sessions.
Granted, the instructions are really cheap considering the price. However, I found pairing it with my iPhone 5s works every
time if you: 1) (While it's on, blue light flashing) press the larger button until it shows that pink/purple color. 2) Go to the
settings on your iPhone and go into the Bluetooth area and press the Babolat Play device (manually connecting it), takes a
few seconds. 3) When it says connected, go to the Babolat app, and sync. Should it be easier? Of course. (look how much
effort the French put into snails, we're Americans, we have [stuff] to do!) But I have been able to do every time since June.
From: Mike, 9/15
Comments: The iPhone app does not work at all and Babolat shows no intention in fixing anything. It's been
almost a year since the app was rendered useless... and it is still the same?
From: Bow, 8/15
Comments: The racquet paired for the first 5-7 days and then would not pair with any device. I called Babolat
and sent an email -- got no response at all. Now, after a few months, it won't record sessions anymore. I sent an email to
Babolat, 24 hours, and nothing. I have tried with my iPhone 6, my iPad and my daughters iPhone 5. Followed various
directions including discarding the app and resetting it. So much money for very little results.
From: David, 6/15
Comments: Ok, the racquet and sensor are good (except for the problems with volley, smash, serve, etc.), but
the software is very poor. And I don't meen bugs. I mean the value of data that is available on the web. What does average
value and max say about a forehand? Almost nothing. There has to be a graph with more data about forehands (and other
shots). A graph like a percentage histogram (or distribution of values of power, spin etc.) would help. Would be better if
Babolat could write proper software.
From: Jack, 6/15
Comments: Before you splash out on one of these things, please note my experience. I set up the Babolat
software on a Macbook Pro as well as downloading the App. Pairing the racquet via Bluetooth is relatively easy, setting up
the Mac software is very clunky. Once installed, off I went to record my game. When trying to download to the software it
constantly tells you that you need to sync the racquet when you are done. Certain sessions download successfully and are
included in the list of sessions, others don't. This is very disappointing particularly when you have a match you specifically
want to record, you get home upload the data (which says it has) and then nothing. Same for the App. For some
inexplicable reason even though it says the racquet is paired, you still have to manually go into Settings on there iPhone
and connect before the dat can be uploaded. Again sporadic success here as some sessions are recorded and others not.
All in all it's a good idea which in my case has never worked properly. Result -- abandonment! I don't recommend it.
From: Richard, 6/15
Comments: The sensor does not record the smash/overhead shots. Also, I have not found yet the possibillity
to count the ball speed.
From: Thomas, 5/15
Comments: The iphone/smartphone app, which is the main way to use the racquet, is very glitchy, and has
been for the entire two years or so that I've used it. Babolat's solution is that every time this happens, you have to delete
the app from the phone and reload it. Most recently, it wouldn't let users log in at all, effectively turning this $300 racquet
into nothing but a standard racquet with no technology. It keeps trying to "synchronize" every time I turn on the app, giving
me a spinning icon that I have to wait to end before I can use the app. Check out the reviews on Apple's app store for this
From: Matt, 5/15
Comments: The racquet does not accuracy record "smashes". It seems to record them as "serves." In a
session we purposely did two volley and an overhead, but it still recorded most of them as serves.
From: Ted, 5/15
Comments: This raquet is for any serious player that has finely tuned their stick, strings, and grip to
PLAY is like an instant coach and shows you exactly where you're hitting the ball on the string bed and is especially useful
looking at your second serve spin/slice. I bought my first one at launch, it flew out of my hand due to sweat and broke.
replaced the entire raquet including the Babolat VS real gut strings. Playing without this racquet would be like driving
foreign without gps, you're left just guessing. This is why Babolat sets the precedent. Anyone I play without this raquet is
immediate at a disadvantage as I check my ball striking between sets.
From: Matthew, 2/15
Comments: I just got this racquet. I synchronized my racquet with my phone and added a few sessions. But
after 2 good sessions, I couldn't sync anymore, although it appears to sync. Everything seems fine, but i can't find the
am a coach, my student played with the racquet.)
From: Gabriel, 1/15
Comments: Works like a charm with a new iPhone 6. Before I had some issues when using an older iPhone
iPad without a cell. So unless you have a very new cellphone, looks like the best thing may be to upload at home with a
Also it is important to know that your info goes into an online account that you access from any browser. After getting used
this racquet, I don't want to practice with any other as it would seem like a waste of time -- the data and info that you get
each session is addictive!
From: Jose, 1/15
Comments: Have played with the racquet several times with no problems. I like seeing the info of my game
where exactly I'm hitting the ball on the racquet. The technology is so cool. Thanks Babolat! So far, no problems here!
From: Bill, 12/14
Comments: I have paired my racquet but the app does not see my data? I played twice today, 2 hours each
but my iPad shows no data. It has my name and stats but no data?
From: Ginger, 11/14
Comments: I purchased the Babolat Play Pure Drive about 6 months ago. It has failed to upload data on
occasions. The bluetooth technology and the App are very unstable and unreliable. For the money I cannot endorse this
From: Jim, 11/14
Comments: I finally received my replacement Babolat Play. After 4 hours of playing with it, it went off. I could
bring it to life again. Another one dead and this one in less than 4 hours. Called Babolat and they came up with a few lame
excuses and here I am waiting on they're good will to replace this one as well. Never seen nothing like this. Seems like
some design flaws.
From: Carlos, 9/14
Comments: I love what this racquet can do at times. My husband and I share it and we have used it
more than 20 occasions reassigning it to each other, now this no longer works -- it only gathers and gives data on my
account and I have now lost all of my points -- its very irritating playing so carefully practicing the shots and then when it
to downloading my data it states 100% data downloaded, see session, then there is nothing. My last downloaded data was
August and it has not recorded anything since. Babolat has taken my call and state they will get back to me. It worked just
when we first had it. I'm a very disappointed person.
From: Karen, 9/14
Comments: I have been playing with Babolat racquets for years. I was very intrigued with the concept of the
Drive Play and did lots of research prior to diving in and making the purchase. It plays exaclty like the Pure Drive and I
tell any difference in weight or feel. As stated in several comments, the racquet inspires you to play, and not just play, but
improve your play. I found that I concentrate more on my hits, because I know when I make a mishit, the racquet will
and my numbers will go down. It inspires you to do drills to complete each skill set. It encourages you to compete against
Play community which is thousands strong. But as also stated, the racquet is not without faults. After a month of playing
and having over 4500 hits on my racquet, the USB receptacle became dislodged. I contacted Babolat and they instructed
provide the receipt to the point on purchase and I was able to hold on to the broken racquet until my replacement arrived.
Unfortunately after a few weeks of waiting for the replacement, I received the wrong grip size. It has since been replaced
Babolot is sending me a few packs of strings to make up for the issue. I am very pleased with the way Babolat handled the
situation. With all new products and technology there is some expected growing pains. I use Babolat RMP Blast 17/VS
16 Hybrid strings with the RPM on the mains at 58 and the VS on the crosses at 60. I have great feel and lots of control.
has vastly improved with the use of this racquet, and of course plenty of lessons. It is nice to be able to sit down with my
the end of the session and go over my numbers. If you have the money to spend, I highly recommend this racquet.
From: David, 8/14
Comments: I bought my Pure Drive Play one month ago. After only 9 sessions the racquet went off during a
session -- I thought it was the battery and as I got home put it to charge, at first it refused to light but after insisting a
times it finally came up. When the green led lit, I unplugged it from my Mac and tried to turn it on. It refused to come back
after a reset it lit up but I couldn't switch it off no matter how many resets I would do to the thing. I saw tiny spots of
near the USB plug on the racquet interior. My guess is that some moisture from the suet while I'm playing is in fact
through the grip in to the racket electronics! I put it to rest on a sunny spot for three days and now it accepts charge and
switched on and off but the battery still drains during the night. Now the best part -- I contacted Babolat twice and no
From: Carlos, 8/14
Comments: It does not pair with my iPod v5!
From: Wayne, 8/14
Comments: Update from my comments on 7/14: I still love the racquet but after 10 recorded sessions I am
unable to upload the data. Just like mentioned by other customers before me, once plugged in (or Bluetooth linked) the
indicates the session has been downloaded but it never appears. I have contacted the seller and will let you know what is
done. Having the statistic is a powerful tool (hence the very high asking price) but it is not worth it if it only works for a few
The racquet itself is nice and I will buy one without the Play and Connect system if needed.
From: Sebastien, 8/14
Comments: I'm an all around player and I usually play with the Wilson K-factor 90 and BLX 90 but last year,
due to a
lack of power, I decided to change my racquet. I went onto the Babolat Aeropro Drive. After a year I still found that a few
not right. Anyway, as a coach I bought the Babolat Play Pure Drive so my customers can try it and have some data. I had
to try it
first and I immediately connected with it. It felt fantastic. After a day of coaching I uploaded the data on my Ipad and was
with the quality and quantity of information. It highlited things that I already new (I.e. My backhand is faster with more
than my forehand) and other than I wasn't sure about. I will now have to test it in competition. My apologies to my
this one is mine!
From: Sebastien, 7/14
Comments: I bought the Babolat Play in New York as it isnt available in India. At first, it wouldn't show me any
on my smartphone so I got pretty worried. But once I plugged it into the computer and validated the sessions it worked
just fine. I
also reinstalled the app on the phone.
From: Anant, 7/14
Comments: I have used the Play Pure Drive for abouth two months now and I really like the feedback you get
each session. This feels pretty much like the future and in 2-3 years, I presume, most racquets will have similar devices
to their frame. It also gives you a little bit of extra motivation during the match/practice to really focus and get as good
From: Henrik, 6/14
Comments: I was on the playtest team for this racquet, so I've been using it since last November. I've been a
user for 10 years now, so I love the racquet. I've had no problems at all with any of my sessions dating back to November.
interesting that most of the people that post are the ones with bad experiences. I think it's really helpful to see all of the
how often do I slice my backhand compared to topspin and flat shots. How often do I hit my forehand in comparison to my
backhand. What is my power level on each shot. One of my favorite parts of the software is the chart that shows where on
stringbed I hit each shot. Very useful for me. I look forward to seeing my stats after each training session and comparing it
stats for an actual match.
From: Steve, 5/14
Comments: For about 2 months, I had very little problems at all with this racquet. After contacting Babolat
a response, I sent the racquet back to TW. My issue is that the racquet always seems to be full even though there is no
sync. I can charge the racquet but then when I go to record a session, the racquet blinks rapidly and the LED is a yellow
hope that Babolat either fixes or replaces the racquet -- it has been a little over a week since I returned the racquet and I
anxious to hear what the issue is. I am quite disappointed but want to give Babolat a chance to make it right.
From: Jamey, 5/14
Comments: As a 3.0 player that loves technology, I just had to get this racquet. I was having issues with the
not transferring the data to my phone, but I'm now thinking it's an issue with my phone, not the racquet. All sessions after
been successfully transferred to my iPod. I was a little nervous about playing such a stiff racquet at first, but by dropping
tension 2 pounds, it's been a pretty comfortable racquet for me. Overall, once I got set up on a different device, I'm loving
From: Chris, 5/14
Comments: I had a problem with my racquet not recording sessions too. I had to reinstall the Babolat play
for my Macbook. I also had to delete and reinstall my iPhone app for the Babolat Play. Once I did that, my racket recorded
From: Pek, 5/14
Comments: The software does not work. As Steve, I was able only to upload 2 sessions. After that, when I
the racquet to my computer, the synchronization seems successful, but no new session appear on my dashboard. The
problems: when trying to sync from android or iOs, a popup is telling me a new firmware is available and needs to be
a computer before any synchronization. But the "babolat connect" software is not showing any firmware update! How is it
to have such unstable software ?
From: Pierre, 5/14
Comments: Yes, this racquet has been nothing but problems for me too. The worst part is Babolat pays no
attention. I wrote to them after one of Babolat's staff member offered me a refund, and then they recanted and offered me a
package of string. He wrote, "I misunderstood the return policy for our product. I can imagine you are frustrated. It won't
the past, but if you send me your shipping address, I'd like to try and make amends on my end by sending you some
wrote to the U.S. offices in Colorado and to the corporate headquarters in Lyon, France. I got no response at all from
From: Emily, 5/14
Comments: Purchased in December. To date, in the software I still only have two sessions in January 2014. It
like it's working, all the little lights properly blink, when it connects to the computer and hit synchronize, it acts like it's
with the status bar moving to completion, then nothing. No new session, no new data. It's much worse than throwing
as if you did that the money is gone and you go on with your life. This version you lose the $400 and keep trying, hitting
manual, trying again, etc. The only perk out of this whole thing is the enjoyment my friends have had watching me
"giving it another try." Love Tennis Warehouse, but for me this product landed as a dog and a complete waste of money.
From: Steve, 5/14
Comments: After getting a few sessions to synchronize from the racquet to the phone and/or usb/computer,
connection no longer happens. I've tried the racquet reset, to no avail. I have opened a support ticket with Babolat, and
really crazy thing, I can no longer use google in chrome to search for a resolution. As an earlier poster wrote, I am also in
keenly interested in resolving this issue. Looking forward to demo'ing the new Shot Stats product, I may have made a poor
buying this racquet.
From: Tod, 4/14
Comments: Got this racquet for my 11 year old daughter who is a Babolat fan. She currently plays with a Pure
JR26 French Open. She won a Pure Drive French Open in a raffle so it answered what her next racquet will be when she
We've had the Play Pure Drive a few days and the quality is very good. I believe the racquet has a specific sequence to
We have not experienced any problems like the others have mentioned as we follow the recommended sequence. Thus,
downloaded sessions without any issues. I am impressed with the results and plan on tracking her development over time.
technique score surprised me with the consistency of her contact area. Before this, I thought she shanked a lot of balls.
Realistically, 2 shanks out of 500 hits isn't too bad with 80-83% centered hits. Overall, it's a great training device for those
are looking to analyze their game.
From: Sparky, 3/14
Comments: Two days in a row, the racquet did not upload the data to my mobile phone even though the
said that it had. It was very disappointing. I do not even see appropriate instructions in the FAQ. For the price, I expect a
From: Oliver, 3/14
Comments: This is my first Babolat racquet, played with Wilson, Prince, Head and Volkl. I've had very few
connections issues, nothing to be alarmed of. To me, being able to see my training session stats is wonderful, I can really
progress on whatever stroke I'm working on. The main issue for me was with the racquet itself, it is very stiff and gave me
arm pains even though I strung it with Gamma Professional (the softest string I found) at 52 lbs. I'm going to give it a last
natural gut just after I've been relieve from my arm sourness -- ouch.
From: Jupa, 2/14
Comments: After borrowing this racquet for a week from a friend (who's given up on it completely), it's
clear why there was such a long delay between the promotional launch and the product release -- not to mention the
feature simplification, of the Babolat PLAY Racquet. It does not work. Not in any reliable, practical way. It's a total sham.
from a company that usually has superior products, feels like a cynical ploy to recoup their R and D costs. Why else do
release a line of bluetooth racquets that have such glaring functionality and connectivity issues? Sometimes you can
to your mobile device, sometimes you can't. Sometimes it will tell you've succeeded doing so just to let you wonder when
went. How do you say 'gone forever' in French? Once or twice, it honestly seemed like the data it recorded had nothing to
my hitting session. I don't hit flat balls on either side. So why is it recording flat shots? Don't even get me started about
button controls. Really, how can they sell this for $400?!
From: Morgan, 2/14
Comments: I did not like the racquet at all. It was stiff, flimsy, lacked feel and was way too powerful. The
is a pain in the neck and the buttons on the racquet are difficult to use. Wasted money.
From: Anon, 1/14
Comments: First of all, the Pure Drive is a great racquet -- excellent balance of power and control. As for the
technology I am really enjoying it. Is it 100 % accurate? No, I don't think so but it really motivates me to practice more and
getting my technique score higher, etc. And I will say when I go practice and feel like I'm hitting with better technique the
stats agree. Is it worth an extra $200? Probably not, but if you want to be an early adopter that's the price you pay. I am
with it, so if you are willing to treat yourself a little I say go for it!
From: Adam, 1/14
Comments: I have been a happy Babolat purchaser through TW for years. First, the good about this racquet.
racquet itself comes around quickly and delivers good power. It is an excellent advance in the Pure Drive family, as cited
TW reviewers. Now the bad: Do not purchase this racquet until the bugs have been worked out! It is very poorly
the instructional video makes it appear so easy to use, but it is not true.
From: Peter, 1/14
Comments: This is an update of my last experience, which was with the demo. After being delighted with the
I bought the racquet and have had nothing but difficulty. Two days in a row, the racquet did not upload the data to my
phone even though the message said that it had. It was very disappointing needless to say. I agree with Jerry. For the
expect a lot more!
From: Emily, 1/14
Comments: The racquet plays exactly like the regular Pure Drive now that my husband restrung it for me.
know why but the string job from TW was tight, I was worried it was the racquet, but it was the strings. I have played with
times and was able to get data off the racquet from each playing session unlike the prior review. I do have issues if I try to
cable to connect to the computer and download the data. I just use the bluetooth function on my phone and it seems to
okay. I find it very interesting to see how the racquet thinks I am hitting. I am a 4.0 player and am always told that I hit
with a lot
of topspin; however the racquet says I really hit far more flat shots. I have used it primarily for practice hitting on the ball
machine so far and only one match but it will be interesting to see the stats as I play more matches.
From: G, 12/13
Comments: I had a different experience from the previous reviewer. I was able to download the app on all of
devices. I was able to upload the data for all of my sessions and got some interesting data about my skills and technique. I
demoed the racquet during a three-day tennis camp, so I got a lot of use out of it and a ton of information. As a result, I
to set some goals, e.g. to hit my serves with more pace, to try to hit more of my shots in the sweet-spot., etc. I wish there
way for the app to record information on volleys. I also wish the information could be given in mph rather than percentage.
all, if this "computerized" racquet is a hit with recreational players, I see other companies following Babolat's lead in the
distant future and with a lower price tag.
From: Emily, 12/13
Comments: Unfortunately for Babolat, the software that accompanies the racquet just doesn't appear to be
prime time. I have played with the racquet three times as a demo and managed to get it to record data just once. The
the desktop software told me it was uploading my software and then when I logged into the website there was no data. I
immediately went back to the racquet to try to reload the data but was told that the racquet was empty. I am an IT
this happened to me twice. Exceptionally disappointing. Expect and deserve more for the price.
From: Jerry, 12/13