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Racquets
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New Racquets
To return a new racquet there are two prerequisites:
1. The plastic wrap on the handle has not been removed.
2. The racquet has not been played with. The racquet does not have any ball fuzz on the strings or scrapes to the bumper guard.
* Credit for string and shipping costs will only be given provided the order was in the error of Tennis Warehouse.
Defective Racquets
All racquets sold by Tennis Warehouse have a one year manufacturer's warranty. Defective racquets will be replaced by the manufacturer for up to one year after the purchase date. Racquets that have been abused, run over, damaged from heat, etc. will not be replaced. Defective racquets must be sent to TW for evaluation. In some cases, TW will send the racquet to the manufacturer for further review in which a 6 week duration is required before any action can be taken.
If your racquet is replaced under manufacturer warranty you have three options:
1. You may choose to receive the manufacturer replaced tennis racquet. We will string it at no charge with the string provided by the manufacturer (usually a synthetic gut). Tennis Warehouse will gladly ship your replacement tennis racquet via UPS Ground, at no charge, providing the shipping address is inside the United States of America. International customers will pay for the return shipping and related import costs.
2. You may choose to purchase a new tennis racquet while your defective racquet is being considered for warranty replacement. If your defective tennis racquet is replaced by the manufacturer you will receive credit for its current selling price. The manufacturer warranty does not cover string and shipping costs for this option.
3. You may also choose to receive store credit for the current selling price, instead of the replacement racquet.
If your tennis racquet is not replaced by the manufacturer, it will be returned to you along with an explanation from the manufacturer. |
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