 | |||||||||
 | |||||||||
| |||||||||
| |||||||||
|
 |
| ||||||||||||||||||
| Contact Information | ||||||||||||||||||
| ||||||||||||||||||
Ordering & Miscellaneous InformationTennis Warehouse has always guaranteed you the lowest prices. Now we've written special features into our warehouse software to ensure that the items we ship to you are exactly what you ordered. Increased order accuracy is one more reason to make Tennis Warehouse your choice for buying tennis equipment. We also offer guaranteed lowest price, guaranteed accurate orders, fast shipping (usually same day), and fully authorized warranty coverage. Details
|
||||||||||||||||||
PrivacyYour privacy is taken seriously here at Tennis Warehouse.com. Please take a couple of minutes to read and understand our policies. If you have any questions or concerns about this privacy statement please contact us via mail at the following address: Tennis Warehouse, Attn: Privacy Policy, 181 Suburban Road, San Luis Obispo, CA, 93401 or email us at info@tennis-warehouse.com. Privacy: Our primary goal in collecting personal information is to provide you with a smooth, efficient and customized experience. Under some circumstances we may require additional financial information. We use your financial information, including credit card information to verify your name, address and other information to bill you for use of our services. The information we maintain in your customer file is used to resolve disputes and troubleshoot problems. We do not sell or rent any personally identifiable information about you to any third party. Cookies: We collect non-personal information about your use of our site, directly and through the use of cookies. Cookies are small computer files that we transfer to your computerês hard drive that allow us to know how often someone visits our site. This information helps us to customize our web site specifically for you and also allows us to statistically monitor how many people are using our site and for what purpose. Cookies can not retrieve personal information from your computer. Security: Our online ordering system uses industry standard SSL security encryption. Your information is transmitted using an encryption algorithm that only we can decode. We reveal only the last four digits of your credit card number when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. |
||||||||||||||||||
Guaranteed Accurate Orders |
||||||||||||||||||
|
Merriam Webster Dictionary defines guarantee as 'an agreement by which one person or company undertakes to secure another in the possession or enjoyment of something.' As always, our primary goal is to make sure our services secure the confidence and trust of all Tennis Warehouse consumers. Part of that security includes special guarantees that, once again, set Tennis Warehouse apart as the industry leader in customer satisfaction. As a confirmation to our customers, we've put these services or "agreements" in writing. We hope you'll take a minute to read the following guarantees. With a clear understanding of them, we think you'll find Tennis Warehouse the easy choice for all your tennis equipment needs: guaranteed lowest prices, guaranteed accurate orders, fast shipping (usually same day), fully authorized warranty coverage. GUARANTEED LOWEST PRICES: A self defining phrase that is as simple as it reads. Simply put, if you find a lower price, on any product we stock, we would like the opportunity to beat it. We owe our success to you, our customers, and we know that price is a critical concern. Our goal is to eliminate this concern by assuring you that by choosing Tennis Warehouse you're getting the lowest prices anywhere. We routinely scan our competitors to assure that our prices can't be beat. As should be expected, there are some common sense boundaries that apply. We must be able to verify the lower price. Lower prices that cannot be confirmed will not be honored. Simply inform one of our knowledgeable reps where you found a better price; once price and source are confirmed, and the parameters maintained, you can be secure in knowing Tennis Warehouse will beat it! We reserve the right to confirm lower prices before any final Tennis Warehouse sale. The source of a lower price must come from an authorized dealer within the United States of the product in question (ie: authorized Prince or Wilson dealer). If the price does not come from an authorized source, current Tennis Warehouse prices stand. GUARANTEED ACCURATE ORDERS: With new special features written into our warehouse software, Tennis Warehouse continues its valued tradition and reputation for utilizing the best in technology. This service guarantees that the items shipped to you are exactly what was on your order. If the products, as entered into our computers, are not what's shipped to you, we'll promptly correct the problem and refund 20% of the price of any incorrect items up to $20. Tennis Warehouse will do everything possible to make sure your order has been entered correctly. Miscommunications, misunderstandings or data entry errors are not covered under this guarantee. Orders can be confirmed via phone, e-mail or fax. We will take all reasonable steps to correct any other problems. Further, the guarantee does not cover delays resulting from back orders or package delivery problems (UPS, Post Office, etc.) This service applies to replaced items only. Any items not returned, or returned for a refund rather than a replacement, do not qualify for the guarantee. However defined, we hope this guarantee will add to the enjoyment and ease of your Tennis Warehouse mail order experience! Quality: We are a certified dealer for the products we sell and many manufacturers have guarantees of their own. For more information, you're welcome to visit our section concerning returns and warranty coverage. Shipping: As always, we guarantee one low shipping price for UPS ground shipments in the continental U.S. ($5.95, unlimited order!). We also guarantee UPS 2nd day (2 business days) and next day air shipments arrive on time or the shipping cost is refunded. See shipping for more DETAILS. Choosing Tennis Warehouse: We hope these services, combined with our product knowledge and experience, help secure your trust and confidence in letting Tennis Warehouse be your tennis equipment supplier. Thanks for visiting our web page. We welcome your feedback. If you have any questions or comments please feel free to call, write or e-mail. | ||||||||||||||||||
Returns and Warranties |
||||||||||||||||||
| Choose the type of return below: |
||||||||||||||||||
to home
International Email twint@tennis-warehouse.com