Tennis Warehouse Team FAQ
1. How do I place an order?
To place a team order, please call the Team Department at 1-888-466-1188, or email us directly at: firstname.lastname@example.org. A team representative will be able to get you started with an order, and can assist you with any questions you may have regarding team discounts.
2. How can my league team place an order for uniforms?
Once your team has selected the line of apparel they would like to order, the team captain would need to call the Team Department to register the team. After the team is registered, each player can call in and reference the captain's last name and zip code to qualify for the discount. This will allow each player to pay individually and have items shipped directly to themselves.
When selecting your team apparel we encourage you to look at items listed under “Team Groups.” We carry ample stock of these items, which will allow for faster delivery and greater discounts.
3. What methods of payment can I use?
We accept the following credit cards: Visa, Mastercard, American Express, and Discover Card. We also accept checks, wire transfer, and purchase orders (from schools only). At this time, we do not accept Cash on Delivery (COD) as a method of payment for team orders.
4. How do I pay with a purchase order?
Schools, colleges and government agencies are the only customers who may pay with Net 30 terms. Before we are able to send out your order, we must have a copy of a signed purchase order from the school. Purchase orders should be on the school or district letterhead and contain a PO number, authorized signature, billing and shipping address as well as the available dollar amount.
5. What is the team discount?
The team discount is for high school and collegiate teams, league teams, and other organizations that are placing large orders. Please contact the team department to see if you qualify for team discounts. We offer discounts on shoes, apparel, bags, strings, court equipment and racquet accessories. We do not give discounts on racquets, liquidation items, tennis balls, ball machines, or stringing machines. The discounts vary from depending on the item and the quantities ordered.
6. How are cases of tennis balls shipped?
Tennis balls must always be sent UPS Ground. Each case of balls will have a $5.95 shipping charge. However, if you order six or more cases of Dunlop or ten or more cases of Wilson or Penn, we will have the cases of tennis balls drop shipped from the manufacturer with no shipping charges. The tennis balls will be sent via UPS Ground from the manufacturer and take approximately five to ten business days. These can only be purchased and delivered to schools.
7. What are your shipping costs?
We offer FREE 2-Day shipping on orders over $75. Offer valid in the contiguous U.S. only. Click here for more details on this offer. UPS Ground Shipping is $5.95 on team orders and will take three to five business days to arrive. Another option is Overnight Shipping, pricing varies based on delivery location and weight of package. Orders must have an actual or dimensional weight of 12 lbs. or less.
8. Does Tennis Warehouse customize uniforms?
We offer eleven stock logos and custom embroidery for team uniforms. Please see our embroidery page for more information. If you choose to create your own design, there is a one time set up fee of $50 per logo. All embroidery orders must have a minimum of six items. (This applies to re-orders as well.)
We also offer screen-printing. These items are great for fundraisers, practice matches, and tennis camps. You can choose from ten pre-designed logos or send us your custom logo. For more information about screen-printing, go to our Screen-printing page.
9. Can I return or exchange my team uniform?
Tennis Warehouse will take back items that are defective for 30 days after the invoice date. Apparel can be returned for full refund or exchange if it is in brand-new condition. The original tags and packaging must be intact. Items returned from a bulk order will be given credit back to whoever originally purchased the items. Embroidered and screen printed items are non-returnable.
Please contact the Team Department at Tennis Warehouse for any further questions you may have at 1-888-466-1188
or by email email@example.com.