• Racquet
• Footwear
• Bags
• Apparel
• String
• Tennis Accessories
• Court Equipment

Return Items To:

Please send your package, including a brief note explaining the exchange or return, via a prepaid trackable method to ensure a safe and traceable delivery to:

Tennis Warehouse
Attn: Returns
3580 Sueldo Street
San Luis Obispo, CA, 93401

Shipping and handling fees are not refundable.

Racquets

New Racquets

To return a new racquet there are two prerequisites:

1. The plastic wrap on the handle has not been removed.
2. The racquet has not been played with. The racquet does not have any ball fuzz on the strings or scrapes to the bumper guard.

* Credit for string and shipping costs will only be given provided the order was in the error of Tennis Warehouse.

Defective Racquets

All racquets sold by Tennis Warehouse have a one year manufacturerÍs warranty. Defective racquets will be replaced by the manufacturer for one year after the purchase date. Racquets that have been bashed on the ground, run over, melted in the sun, etc. will not be replaced.

If your racquet is replaced under manufacturer warranty you have three options:

1. You may choose to receive the manufacturer replaced tennis racquet. We will string it at no charge with the string provided by the manufacturer (usually a synthetic gut). Tennis Warehouse will gladly ship your replacement tennis racquet via UPS Ground, at no charge, providing the shipping address is inside the United States of America. International customers will pay for the return shipp
2. You may choose to purchase a new tennis racquet while your defective racquet is being considered for warranty replacement. If your defective tennis racquet is replaced by the manufacturer you will receive credit for its current selling price. The manufacturer warranty does not cover string and shipping costs for this option.
3. You may also choose to receive store credit for the current selling price, instead of the replacement racquet.

If your tennis racquet is not replaced by the manufacturer, it will be returned to you along with an explanation from the manufacturer.

Footwear

Please do not damage the original shoe box when returning NEW or UN-WORN shoes for credit or a refund. We can not re-sell shoes without the manufacturer's original box in new condition. The shoes must not be worn outside and must be in as new condition. Please send the shoes with a note stating if you would like credit or an exchange.

Footwear warranty replacement

There are varying manufacturer durability warranties on tennis shoes. They range from six to seven months depending on make and model. Warranty information is available for each shoe on our web site. Most manufacturer's enclose literature in their shoe boxes explaining what is covered. If your WILSON, PRINCE, ADIDAS or FILA shoes qualify for replacement, follow the warranty directions located below.

Fila Procedure:

Send Fila shoes to:
Tennis Warehouse/Shoe Return
3580 Sueldo St
San Luis Obispo, CA, 93401

Prince Procedure:

Call 1-800-283-6647 and select option #1. Request a return authorization (R/A) number. Ship shoes including name, address, phone number and date purchased along with an original invoice (which we can fax or mail to you if needed).

Send Prince shoes to:
Prince Sports
One Advantage Ct.
Bordentown, NJ. 08505

Please write your R/A number on the outside of the box.

Reebok Procedure:

Please call Reebok at 1-877-872-9827 for more information

Nike Procedure:

For an explanation of the guidelines for returning Nike shoes, contact Nike Consumer Affairs at 1-800-344-6453. They will give you a claim number which you will need when sending in your shoes to:

Nike RLC
Attn: name of shoe
26755 SW 95th Ave.
Wilsonville, Oregon 97070

Wilson Procedure:

Send your shoes including name, address, phone number and date purchased along with an original invoice (which we can fax or mail to you if needed).

Send Wilson shoes to:
Wilson Sporting Goods Co.
Attn: Guarantee Returns Freeport Center, Bldg. F-13
Clearfield, Ut. 84016

Adidas Procedure:

Send your shoes including name, address, phone number and date purchased, an original invoice (which we can fax or mail to you if needed) along with an $8.00 check made payable to Adidas.

Send Adidas shoes to:
Adidas 6 month guarantee
5675 North Blackstock Road
Spartanburg, SC. 29303

New Balance Procedure:

Send your shoes with original proof of purchase to:
New Balance Returns, Outsole Guarantee/Door 3
10 International Way
Lawrence, MA 01841

Bags

The items in this category do not come with a manufacturers warranty. However, Tennis Warehouse will take back items that are defective within a 30 day time period.

Apparel

The items in this category do not come with a manufacturers warranty. However, Tennis Warehouse will take back items that are defective for 30 days after the invoice date.

Apparel can be returned for full refund or exchange if it is in brand-new condition. The original tags and packaging must be intact.

Full credit will be given for Tennis Warehouse errors. Shipping costs for exchanges or refunds where Tennis Warehouse is not at fault are paid by the customer.

Strings

The items in this category do not come with a manufacturers warranty. However, Tennis Warehouse will take back items that are defective within a 30 day time period.

Sets of string can be returned for full refunds or exchanges if they are in brand-new condition (still in package).

Full credit will be given for Tennis Warehouse errors. Shipping costs for exchanges or refunds (where Tennis Warehouse is not at fault) are paid by the customer.

Tennis Accessories

The items in this category do not come with a manufacturers warranty. However, Tennis Warehouse will take back items that are defective for 30 days from the invoice date.

Grips, dampeners, tape, etc. can all be returned for full refunds or exchanges if the products are in brand-new condition.

Full credit will be given for Tennis Warehouse errors. Shipping costs for exchanges or refunds where Tennis Warehouse is not at fault are paid by the customer.

Court Equipment

Ball machines and stringing machine come with a one year manufacturer's warranty.